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Memories are short, standing facts Abbie carries between conversations, not a transcript of what was said, but the durable takeaways from it. They’re what let her skip the “let me re-explain who I am” step every time you talk to her.

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Personal and organisational memory

Memory comes in two scopes, managed from the Synapse Memory tab in Abbie’s settings:
  • Personal: facts about you specifically. Only you see these.
  • Org: facts shared across the whole account, visible to everyone.
Each has its own list, searchable and filterable by topic.

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How memories are written

Abbie writes most memories herself as she learns them over the course of a conversation. You don’t need to explicitly ask her to remember something, though you can. You can also add, edit or remove any memory directly from the Synapse Memory tab, whether Abbie wrote it or you did.

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Deleting is permanent, not just a hidden fact

Removing a memory tells Abbie not to rely on it going forward, and she won’t quietly re-learn and re-add the same fact from a later conversation once you’ve deleted it.

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What she uses at any given moment

When you’re talking to her, Abbie pulls in whichever memories are actually relevant to what you’re discussing, not simply the most recent ones, so older but pertinent context can still surface when it matters.
Memory is different from an uploaded document library. Memories are short facts Abbie herself keeps; documents you’ve shared with her for reference live separately as knowledge.