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Everything you can configure about Abbie lives in one place: Abbie’s settings, reached from the Abbie home page or the chat header. It’s organised into nine tabs.

Rapport

Abbie’s account-wide voice, your own personal calibration, your personal profile and your corrections.

Profile

Structured facts about your organisation, folded into everyone’s conversations.

Skills

What Abbie knows how to do, built-in and custom.

Integrations

Chat platforms, Abbie’s own identity, and what she’s authorised to reach.

Model pool

Which providers and models Abbie uses, and how she routes between them.

Synapse Memory

The standing facts Abbie carries, personal and organisation-wide.

Environment

Configuration values and secret references Abbie uses to reach your systems.

Outreach

Whether and how often Abbie reaches out to you first.

Task filing

Which Space a promoted backlog item files into by default.

Who can change what

Most settings are account-wide, so changing them is an account admin action. A non-admin can still see the current configuration, just not edit it. The Rapport tab is the exception, and it is a mixed one. Everything personal on it — your rapport calibration, your personal profile and your corrections — is yours to change regardless of role, since it only affects how Abbie works with you. The base personality on the same tab is account-wide and admin-only. Your personal environment variables are likewise yours; the organisation-scoped ones on the same tab are admin-managed.
Some settings pages show a message asking you to try again shortly if your account’s backend hasn’t yet been updated to the latest version. This is temporary and resolves itself.