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Closing an account removes it and everything in it. Only the root user can do it. You are offered two options: close immediately, or schedule the closure 14 days out. A scheduled closure can be cancelled at any point before it runs; an immediate one cannot.
Closing the account also cancels your subscription.

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Before you close

Export what you need

Download files, records and anything else you want to keep.

Disconnect integrations

Remove API keys from anything that uses them and disable webhooks pointing at the account.

Tell your team

Everyone in the account loses access when the closure runs.

Consider downgrading instead

Moving to the Free plan keeps the account and its data. Change plan →
The Free plan is capped at two seats. If you are downgrading rather than closing, suspend or remove people until you are within the cap — suspended users do not occupy a seat.

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Closing the account

1

Open Account → Details

Open Account in the sidebar — depending on your account it sits at the top level or under More — and stay on the Details section.
2

Click Close Account

The Close Account button is at the top of the Account Details card. It is only shown to the root user, and it disappears once a deletion is already scheduled.
3

Request a confirmation code

The Select delete option modal asks: Do you want to delete the account immediately or schedule deletion in 14 days? Click Send code and check your email.
4

Enter the code and choose

Enter the code, then click either Immediately or Schedule in 14 days. Both buttons stay disabled until a code is entered.
There is no password re-entry step. The emailed code is the confirmation. If it does not arrive, you can request another once the countdown on the Send code button finishes.

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Cancelling a scheduled closure

While a closure is scheduled, the root user sees a warning banner across the top of the app giving the deletion date and how far away it is, with a Cancel account deletion button.
1

Click Cancel account deletion

The button is in the banner, on any page.
2

Confirm

Confirm when prompted. The schedule is dropped and the account carries on as normal.
Once the schedule is cancelled, Close Account reappears in Account → Details.
Choosing Immediately starts the closure straight away. There is no banner and nothing to cancel.

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What closure does

When the closure runs:
  • The subscription is cancelled.
  • The account and its resources are deleted.
  • Every member’s sessions are revoked and their membership of the account is removed.
  • If the owner belongs to no other QuivaWorks account, their user record is deleted too.
If you or your colleagues belong to other QuivaWorks accounts, those are unaffected — each account is independent.

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Frequently asked questions

No. Closure is not reversible once it has run. The window to change your mind is the 14-day schedule, and only if you chose that option.
No. Close Account is shown to the root user only.
Only their membership of this account ends. Their access to any other QuivaWorks account is unaffected.
Downgrading to the Free plan keeps the account and its data at no monthly cost. Suspending users keeps their accounts intact and frees their seats.

Billing & Subscriptions

Change plan instead of closing

Account Settings

Update details instead of closing

User Management

Suspend or remove users

Help Centre

Talk to us before you close