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Closing Your Account

If you need to permanently close your QuivaWorks account, this guide explains the process and what to expect.
This action is permanent and cannot be undone. All your data will be permanently deleted. Consider alternatives before proceeding.

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Before You Close Your Account

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Alternatives to Consider

Downgrade to Free

Keep your account and data without monthly costsChange plan →

Suspend Activity

Stop using the account temporarily without deleting data

Export Your Data

Download important data using buckets before closing

Transfer Ownership

Transfer account to another team member instead of closing

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What Gets Deleted

When you close your account, these items are permanently deleted within 30 days:
  • All agents and their configurations
  • All flows and workflow definitions
  • All MCP servers and integrations
  • All stored data in buckets
  • All conversation history
  • All logs and monitoring data
  • All user accounts and their settings
  • All API keys (immediately revoked)
  • All team permissions and roles
  • Account configuration and settings
  • Recovery codes and MFA settings
  • Subscription will be cancelled immediately
  • No further charges will be made
  • Payment methods will be removed
  • Billing history retained for 7 years (legal requirement)
GDPR Compliance: Deleting your account fulfills your right to erasure under GDPR. All personal data is permanently removed except billing records required for legal/tax purposes.

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Closing Your Account

Only the Root user can close an account.
1

Prepare for Closure

  • Export any important data you want to keep
  • Cancel any external integrations or webhooks
  • Notify team members of the closure
  • Document any information you’ll need later
2

Navigate to Account Settings

Go to Account Management → Account
3

Click Close Account

Find the “Close Account” button in the top right corner
4

Confirm Deletion

Review the warning message and click “I Am Sure” to confirm
5

Verification

You may be asked to verify your identity or re-enter your password
Immediate Effects:
  • All users are immediately logged out
  • All API keys stop working instantly
  • All running flows are terminated
  • Billing is cancelled (no refunds for current period)
  • Your account name becomes available for others to use

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What Happens After Closure

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Immediate (Within Minutes)

  • Account access is revoked for all users
  • All API keys are invalidated
  • Active sessions are terminated
  • Subscription is cancelled
  • Resources stop processing requests

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Within 30 Days

  • All data is permanently deleted from production systems
  • Backups are removed from all storage locations
  • Data is unrecoverable after this period

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Retained Indefinitely

  • Billing records (invoices, payment history) - Required for legal/tax compliance for 7 years
  • No other personal or account data is retained

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Special Considerations

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Active Subscriptions

  • Annual subscription cancelled immediately
  • No refunds for remaining months
  • Consider downgrading to Free plan instead if you might return
  • No billing implications
  • Data deleted on same timeline
  • Account name becomes available immediately

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External Integrations

Before closing your account:
  • Webhooks: Update or disable webhook endpoints in external systems
  • API Integrations: Remove API keys from applications
  • Marketplace Items: Unpublish any items you’ve published
  • Third-Party Tools: Disconnect any connected services

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Reopening a Closed Account

Accounts cannot be reopened. Once closed, all data is permanently deleted and cannot be recovered.
If you need to use QuivaWorks again:
  1. Create a new account from scratch
  2. Your old account name may be available if no one else has claimed it
  3. All resources, data, and configurations must be recreated
  4. No data from the previous account can be restored

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Alternatives to Closing

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Temporarily Stop Using QuivaWorks

If you’re not sure about permanently closing:
1

Downgrade to Free Plan

Change to Free plan → to avoid charges while keeping your data
2

Export Important Data

Download any data you might need using buckets
3

Suspend Users

Suspend all users → instead of deleting them
4

Pause Workflows

Disable flows rather than deleting them

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Transfer Ownership

If someone else should manage the account:
Contact support for assistance with ownership transfers. The current Root user must initiate this process.

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Account Closure Checklist

Use this checklist before closing your account:

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Data & Resources

  • Export all important data from buckets
  • Download agent configurations you might need
  • Save flow definitions for future reference
  • Document any custom MCP server configurations
  • Backup any important conversation history

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Integrations & External Systems

  • Remove webhooks from external applications
  • Delete API keys from applications
  • Disconnect third-party integrations
  • Update DNS records if using custom domains
  • Cancel any marketplace subscriptions

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Team & Communication

  • Notify all team members of closure date
  • Remove user access from external systems
  • Document handoff for any ongoing projects
  • Archive important conversations or decisions

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Billing & Financial

  • Review final billing period
  • Cancel any add-ons or extras
  • Update financial records
  • Save final invoice for records

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Security

  • Revoke all API keys
  • Disable MFA devices
  • Clear browser data if on shared computers
  • Update password manager entries

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Frequently Asked Questions

No, account closures do not include refunds for the current billing period. Consider timing your closure to align with your billing cycle, or downgrade to Free plan instead.
All data is permanently deleted within 30 days of account closure. This includes all backups and replicated data across the mesh.
Yes, your account name becomes available for others (or yourself) to use immediately after closure.
All users are immediately logged out and lose access. If they have accounts in other QuivaWorks accounts, those are unaffected.
No, if you have multiple QuivaWorks accounts, closing one does not affect the others. Each account is independent.
No, data cannot be recovered once the account is closed. The deletion is permanent and irreversible.

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Need Help?

Billing Support

Questions about charges or refunds

Account Settings

Update details instead of closing

Contact Support

Discuss alternatives before closing

Downgrade Plan

Keep your account with Free plan