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Documentation Index

Fetch the complete documentation index at: https://docs.quiva.ai/llms.txt

Use this file to discover all available pages before exploring further.

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Account Settings

Manage your QuivaWorks account configuration, including account name, company details, branding, and workspace-wide settings.

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Account Details

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Changing Your Account Name

Your account name is used to log in and appears on billing statements and team invitations.
When you update your account name, all users must use the new name to log in. All users will be notified via email of this change.
To update your account name:
  1. Navigate to Account Management → Account → Details
  2. Find the “Account Name” field
  3. Enter your new account name (case-sensitive)
  4. Click “Rename Account”

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Updating Company Details

Keep your account information current for billing and communication purposes.
  1. Navigate to Account Management → Account → Details
  2. Update the following fields:
    • Company/Entity Name
    • Address
    • Website
    • Phone Number
    • Country
  3. Click “Save”

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Managing Account Regions (Enterprise only)

QuivaWorks’ multi-cloud mesh architecture allows you to deploy resources across different geographic regions for optimal performance and compliance.

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Available Regions

EU

European Union
  • GDPR compliant
  • Frankfurt/Paris data centres

US

United States
  • Multiple availability zones
  • East/West coast options

Australia

Sydney
  • Asia-Pacific access
  • Low latency for APAC

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Modifying Mesh Regions

  1. Navigate to Account Management → Mesh
  2. Select desired regions for your mesh nodes
  3. Click “Save Changes”
Your mesh configuration determines where your data is processed and stored. Choose regions that align with your compliance requirements and user locations.
Need additional regions or private infrastructure? Contact us about Enterprise options including BYO Cloud and on-premise deployments.

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Changing the Root Email Address

Only the root user can change the account’s root email address.
1

Initiate Change

  1. Log in as the root user
  2. Click your profile icon → “Settings”
  3. Navigate to “Credentials”
  4. Update the email address field
  5. Click “Request Change”
2

Confirm via Email

Check the old email address for a confirmation email and click the confirmation link
3

Complete Transfer

Once confirmed, the new email becomes the root login. The old email can now be used for another account.
The old email address must approve the transfer before it takes effect. This prevents unauthorised email changes.

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Workspace Branding & Customisation

Personalise your QuivaWorks workspace with custom branding, colours, logos, and application name. Navigate to Account Management → Account → Branding to configure:
  • Brand Colours — Custom primary and secondary colours that update your interface theme
  • Logo & Favicon — Upload your company logo and custom favicon for consistency across the application
  • App Name — Replace the default QuivaWorks branding with your organisation’s application name
Custom branding is applied instantly across your entire workspace for all users.
Learn more about workspace branding →

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Global Assistant Instructions

Set organisation-wide guidelines that all agents inherit by default. Navigate to Account Management → Account → Global Instructions to:
  • Create baseline behavioural rules and tone guidelines
  • Specify compliance requirements and escalation procedures
  • Maintain consistency across all agents in your workspace
Global instructions are automatically merged into each agent’s prompt. Agent-specific instructions can override global guidelines for specialised use cases.
Explore global instructions in detail →

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Global Knowledge Base

Add organisation-wide knowledge resources that agents can reference during conversations. Navigate to Account Management → Account → Global Knowledge to:
  • Upload company policies, FAQs, and documentation
  • Link external knowledge sources and resources
  • Make information instantly available to all agents
Global knowledge is indexed and cached for instant retrieval. Updates take effect immediately on the next agent invocation.
See the global knowledge guide →

Workspace Branding

Configure custom colours, logos, and app name

User Management

Add and manage team members

Billing & Subscriptions

Manage your plan and payments

Security Overview

Secure your account

Close Account

Delete your account