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QuivaWorks bills per account, not per person. A plan buys a monthly credit allowance and a set of storage and meeting allowances that everyone in the account shares. Payments are processed by Stripe.

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Where billing lives

Open Billing & Plans in the sidebar — it sits under More. Only the root, admin and billing roles can see it. It has three entries:

Subscription Plan

Your current plan, Change Plan, and the card on file.

Plan & Balance

Credit balance, usage, top-ups, and the credit usage log.

Billing

Not a page — it opens the Stripe customer portal in a new tab.
Invoices, payment methods, tax details, cancellation and downgrade all live in the Stripe portal. There is no in-app billing history, payment-method form, tax form or cancel button.

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Plans

The catalogue is Free, Pro and Team. Current prices for Pro and Team are shown under Subscription Plan → Change Plan.
There is no per-user or per-seat rate. Paid plans are a flat monthly price with unlimited seats, so adding or removing people does not change what you pay.
The retention ceiling is the longest you can set Account → Data Retention yourself. Set your retention period →

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What counts as a seat

Seats counts non-client users. Clients sign in passwordlessly and consume no seat. Suspended users do not occupy a seat either, so suspending someone frees their seat without deleting them. Every other role — admin, developer, monitor, billing and collaborator — occupies a seat alongside root.

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Credits

Credits are granted per account, per month and reset at renewal. Buying a top-up adds credits that never expire; purchased credits are spent last, after the month’s included allowance. The Free plan cannot buy top-ups — upgrading is the path.

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Top-up packs

Pro and Team are offered the same ladder: Pack prices are shown under Plan & Balance → Buy credits; larger packs cost less per credit. Buy a pack from Plan & Balance → Buy credits. The same section carries Auto top-up and a Warn me at threshold so you are not surprised by an empty balance.

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Tracking what you spend

Plan & Balance shows your Available, Included and Purchased balance, credits used this month, and a Credit usage log with a row per model call: Model · Date · User · Input Credits · Output Credits · Total Credits · Session ID You can Refresh it, Export CSV, or have the export emailed to you.

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Bring your own key

You can supply your own provider key for Anthropic, OpenAI or Gemini, or point at a custom endpoint. Keys are set per account.
Bringing your own key removes the token cost from a call. It does not make the call free — the platform component is still charged in credits.

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Changing your plan

1

Open Subscription Plan

Open Billing & Plans in the sidebar, then Subscription Plan.
2

Change Plan

Click Change Plan and pick the plan you want.
3

Confirm

Complete checkout. Your new allowances apply to the account, not to individual users.
Downgrading to Free caps the account at 2 seats. If you have more than two non-client users, remove or suspend people until you are within the cap before the downgrade takes effect.
To cancel a subscription entirely, use the Billing entry and manage it in the Stripe portal.
Closing the account is a different action, and it also cancels the subscription. See Closing your account →

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Invoices, cards and tax details

All of these are in the Stripe customer portal:
  1. Open Billing & Plans in the sidebar.
  2. Click Billing. A new tab opens on the Stripe portal.
  3. From there you can download invoices and receipts, update or replace your card, and enter tax details.
Card details are handled entirely by Stripe. QuivaWorks never stores your full card number.

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Who receives billing email

Billing email goes to the root user plus everyone holding the admin or billing role. Suspended users and unaccepted invitations are skipped. Adding a billing contact is therefore a role assignment, not a support request — give the person the billing role and they will start receiving billing mail and gain access to Billing & Plans. About roles →

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Troubleshooting

Open Billing & Plans → Billing to reach the Stripe portal and update the card. Common causes are an expired card, insufficient funds, or a billing address that does not match the card.
The entry is visible to the root, admin and billing roles only. Ask an admin to give you the billing role.
Check whether a credit top-up was bought, or the plan was changed, during the period. Plan & Balance → Credit usage log shows every model call with the user who made it, and the invoice itself is in the Stripe portal.
Update Company/Entity name, Address and Country in Account → Details, and your tax details in the Stripe portal. Account details →

Account Settings

Account details, branding and retention

User Roles

Who can see and change billing

User Management

Invite, suspend and remove people

Close Account

Close the account and cancel the subscription