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Billing & Subscriptions

Manage your QuivaWorks subscription, payment methods, and billing information. All billing is securely processed through Stripe.

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Current Plan & Usage

View your current plan and resource usage:
  1. Navigate to Account Management → Billing and Plans
  2. See your current plan details including:
    • Plan name and per-user pricing
    • Number of active users
    • Billing cycle (monthly or annual)
    • Next billing date
    • Current usage vs. limits
Your usage is tracked in real-time. Monitor your consumption to avoid hitting plan limits.

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Understanding Your Limits

Credits

AI operations consumed per requestRefreshes monthly, purchase additional credits anytimeWhat are credits? →

Storage

Total data stored per user for agents, flows, and historyScales with your team size

Users

Number of active users in your accountFree plan: Max 3 users Paid plans: Unlimited users

Message Retention

How long conversation history is preservedFree: 30 days | Pro: 1 year | Team: Unlimited

Concurrent Executions

How many operations can run simultaneouslyAbout concurrency →

Rate Limits

Requests per minute your account can processScales with plan tier

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Changing Plans

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Upgrading Your Plan

Upgrade at any time for immediate access to higher limits:
1

Navigate to Billing

Go to Account Management → Billing and Plans
2

Choose New Plan

Click “Upgrade” or “Change Plan”
3

Select Plan

Choose from Pro, Team, or EnterpriseCompare plans →
4

Confirm Billing

Review the prorated charge and confirm
What happens when you upgrade:
  • New limits apply immediately
  • You’re charged a prorated amount for the current billing period
  • Your billing cycle remains the same
  • All existing resources and data are preserved
  • All users gain access to new plan features

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Downgrading Your Plan

Downgrades take effect at the end of your current billing period:
1

Navigate to Billing

Go to Account Management → Billing and Plans
2

Select Lower Plan

Choose a plan with lower limits
3

Review Changes

Check what happens if you exceed new limits
4

Schedule Downgrade

Confirm - change happens at next billing cycle
What happens when you downgrade:
  • Change takes effect at the end of your current billing period
  • You keep your current plan limits until then
  • No partial refunds for the current period
  • If over new limits, some functionality may be restricted
Before downgrading: Ensure your current usage fits within the new plan limits. If you have more than 3 users, you cannot downgrade to the Free plan until you reduce your user count.

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Switching Between Monthly and Annual

Save 20% by switching to annual billing: Monthly to Annual:
  • Switch takes effect immediately
  • You’re charged for the full year upfront based on current user count
  • 20% discount applied automatically
  • Billing cycle changes to annual
Example savings with 10 users:
  • Pro Monthly: 19/user×10users=19/user × 10 users = 190/month × 12 = $2,280/year
  • Pro Annual: 15/user×10users=15/user × 10 users = 150/month × 12 = $1,800/year
  • Save $480/year (20%)
Annual to Monthly:
  • Change takes effect at the end of your annual period
  • No refunds for remaining months
  • Monthly billing begins after annual period ends

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Payment Methods

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Adding or Updating Payment Methods

1

Navigate to Billing

Go to Account Management → Billing and Plans
2

Manage Payment Methods

Click “Payment Methods” or “Update Card”
3

Enter Details

Provide card information securely through Stripe
4

Save

Confirm and save your payment method
All payment information is securely processed and stored by Stripe. QuivaWorks never stores your complete card details.

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Accepted Payment Methods

  • Credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • Additional methods may be available based on your region
Enterprise customers can arrange custom payment terms including:
  • Wire transfers
  • Purchase orders
  • Custom invoicing
Contact sales for Enterprise billing →

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Invoices & Billing History

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Viewing Invoices

Access all past invoices:
  1. Navigate to Account Management → Billing and Plans
  2. Click “Billing History”
  3. Click on the invoice you want to download and choose your download method
Each invoice includes:
  • Invoice date and number
  • Plan tier and billing period
  • Number of users and per-user rate
  • Itemized charges (base plan, overages, add-ons)
  • Total amount charged

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Downloading Invoices

1

Access Billing History

Go to the Billing and Plans section, click on the “Billing” menu item and you will be redirected to a Stripe page to manage your subscription.
2

Select Invoice

Click on the invoice you need
3

Download PDF

Click “Download invoice” or “Download receipt” to save to your device
Need invoices sent to multiple email addresses? Contact support to add additional billing contacts.

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Understanding Your Bill

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Billing Cycles

Pricing:
  • Pro: $19/user/month
  • Team: $39/user/month
Details:
  • Charged on the same day each month
  • Based on your signup or upgrade date
  • Usage resets on billing date
  • User count determines total monthly charge
  • Example: Signed up Jan 15 with 10 users → billed on 15th of each month for current user count

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Per-User Pricing

Your bill is calculated based on the number of active users in your account: How it works:
  • Each user has their own allocation of credits and storage
  • Total bill = (number of users) × (per-user rate)
  • Add users anytime - charges are prorated
  • Remove users anytime - credits applied at next billing
Example (Pro Plan, Monthly):
  • 5 users × 19/user=19/user = 95/month
  • Add 3 users mid-cycle → prorated charge for remaining days
  • Total at next billing: 8 users × 19/user=19/user = 152/month
Free Plan:
  • Maximum 3 users
  • No per-user charges
  • 500 credits shared across all users

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Prorated Charges

When you make changes mid-cycle, charges are prorated: How it works:
  1. Credit for unused time on old plan/user count
  2. Charge for remaining time on new plan/user count
  3. Net difference is charged immediately
Example - Plan Upgrade:
  • Current: Pro plan with 5 users (19/user=19/user = 95/month)
  • Upgrade on day 15 of 30-day cycle to Team plan
  • New rate: 39/user×5users=39/user × 5 users = 195/month
  • Prorated charge ≈ $50 (half the difference for remaining days)
Example - Adding Users:
  • Current: Pro plan with 10 users (19/user=19/user = 190/month)
  • Add 5 users on day 10 of 30-day cycle
  • Prorated charge for 5 users for 20 remaining days ≈ $63
  • Next full billing: 15 users × 19/user=19/user = 285/month

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What You’re Charged For

Your bill includes:
Per-user subscription fee for your chosen plan:Monthly:
  • Pro: $19/user/month
  • Team: $39/user/month
Annual (20% off):
  • Pro: 15/user/month(15/user/month (180/user/year)
  • Team: 31/user/month(31/user/month (372/user/year)
Free plan is always $0 (max 3 users).Your total monthly charge = (number of active users) × (per-user rate)
On Pro & Team Plans:Each user receives included credits monthly:
  • Pro: 1,000 credits/user/month
  • Team: 1,500 credits/user/month
Purchase additional credits anytime:
  • Pro: $8 per 1,000 credits
  • Team: $7 per 1,000 credits
Purchased credits never expire and roll over to the next month.On Free Plan:
  • 500 credits total per account (shared across all users)
  • Cannot purchase additional credits
  • Must upgrade to continue when depleted
What are credits? →
On Paid Plans only:Each user receives included storage:
  • Pro: 5GB/user
  • Team: 25GB/user
If you exceed your per-user allocation:
  • Overage charges: $1 per GB per month per user
On Free Plan:
  • 1GB total account storage
  • No overage charges available
  • Must upgrade to continue when limit is reached
Any paid agents, flows, or integrations from the marketplaceCharges vary by item and are added to your monthly billAll paid plans include premium marketplace access.
Custom features available on Enterprise plans:
  • Additional data processing regions
  • White-label branding
  • Custom SLAs
  • Dedicated support
  • On-premise deployment
Pricing varies based on requirements.

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Understanding Plan Limits

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What Happens When You Exceed Limits

Different limits have different behaviors:
On Free Plan:
  • You must upgrade to continue using AI features
  • 500 credits shared across all users (max 3)
On Paid Plans:
  • Each user gets monthly credits (Pro: 1,000/user, Team: 1,500/user)
  • Purchase additional credits at discounted rates
  • Purchased credits never expire and roll over
  • Or upgrade to Team for more included credits and lower purchase price
No workflows are queued for credit limits - you must purchase credits or upgrade to continue.
Monitor your usage in the billing dashboard to avoid unexpected charges or service interruptions.

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Managing Users

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Adding Users

1

Navigate to User Management

Go to Account Management → Users
2

Invite User

Click “Invite User” and enter email address
3

Assign Role

Choose appropriate role and permissions
4

Send Invitation

User receives email invitation to join
Billing Impact:
  • Free Plan: Can add up to 3 users total (no additional charge)
  • Paid Plans: Each additional user increases your bill by the per-user rate
  • Prorated charges apply for mid-cycle additions
Example (Pro Plan, Monthly):
  • Current: 10 users × 19/user=19/user = 190/month
  • Add 2 users mid-cycle → prorated charge for remaining days
  • Next billing: 12 users × 19/user=19/user = 228/month

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Removing Users

1

Navigate to User Management

Go to Account Management → Users
2

Select User

Find the user you want to remove
3

Remove User

Click “Remove” or “Deactivate”
4

Confirm

Confirm the removal
Billing Impact:
  • Credits are applied at your next billing cycle
  • No immediate refund for mid-cycle removals
  • Next billing reflects reduced user count

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Managing Subscriptions

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Cancelling Your Subscription

Cancelling converts your account to the Free plan at the end of your billing period. Your data is retained but access may be limited based on Free plan limits (max 3 users, 500 total credits, 1GB storage).
To cancel your subscription:
1

Navigate to Billing

Go to Account Management → Billing and Plans
2

Cancel Subscription

Click “Cancel Subscription” or “Downgrade to Free”
3

Confirm

Review what happens and confirm cancellation
What happens:
  • Subscription continues until end of current billing period
  • No further charges after current period
  • Account converts to Free plan with these limits:
    • Maximum 3 users (remove additional users before cancellation takes effect)
    • 500 credits total per account
    • 1GB account storage
    • 30 days message retention
    • 2 concurrent executions
    • 10 requests/minute
  • Resources exceeding Free limits may be restricted
  • Data is retained (not deleted)
Want to fully delete your account instead? See our Closing Account guide →

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Reactivating a Cancelled Subscription

Reactivate at any time:
  1. Navigate to Account Management → Billing and Plans
  2. Click “Upgrade” or “Reactivate”
  3. Select your plan (Pro or Team)
  4. Choose monthly or annual billing
  5. Enter payment information
  6. Subscription reactivates immediately

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Billing Troubleshooting

Common causes:
  • Insufficient funds
  • Expired card
  • Card issuer declined
  • Incorrect billing address
Solutions:
  • Update payment method
  • Contact your card issuer
  • Verify billing address matches card
  • Try a different payment method
Check these items:
  • Did you add users mid-cycle? (prorated charges)
  • Did you upgrade mid-cycle? (prorated charges)
  • Annual renewal? (charged once per year)
  • Storage overage charges?
  • Additional credit purchases?
  • Premium marketplace items purchased?
  • Team member made changes?
Review your invoice:
  • All charges are itemized by user count and usage
  • Check billing history for details
If still unclear: Contact support with invoice number for clarification
How overages work:
  • Only on paid plans (Pro, Team)
  • Charged only for what you use beyond your plan
  • Storage: $1/GB/month per user beyond included storage
Credits:
  • Not considered “overage”
  • Purchase additional credits at your plan’s rate as needed
  • Pro: $8/1,000 credits
  • Team: $7/1,000 credits
Avoiding storage overages:
  • Monitor usage in billing dashboard
  • Set up usage alerts
  • Upgrade to a plan with higher per-user storage
  • Remove unused data or users
On Free plan:
  • No overage charges
  • Must upgrade when limits reached
How is my bill calculated?
  • Total bill = (number of active users) × (per-user rate)
  • Each user gets their own allocation of credits and storage
What counts as an active user?
  • Any user with access to your account
  • Includes all roles (Root, Admin, Billing, Developer, Monitor)
  • Free plan: Maximum 3 users
  • Paid plans: Unlimited users
How do user changes affect billing?
  • Adding users: Prorated charge for remainder of billing period
  • Removing users: Credit applied at next billing cycle
  • All changes reflected in next invoice
Required role:
  • Root, Admin, or Billing role needed
  • Developers and Monitors can’t access billing
Solution: Ask an Admin to grant you Billing role or make changes for youAbout roles →
The billing email is tied to your account’s root email.To change it:
  1. Root user updates email in account settings
  2. Or contact support to add additional billing contacts
Change root email →
For updated company info:
  • Update details in Account Management → Account
  • Changes apply to future invoices only
For past invoice corrections:
  • Contact support with specific requirements
  • May be possible depending on request

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Enterprise Billing

Enterprise plans start at $100/user/month and offer custom billing options:

Custom Terms

Flexible payment terms and schedules

Purchase Orders

PO-based purchasing available

Wire Transfers

Direct bank transfers accepted

Annual Contracts

Commit to annual with custom pricing

Volume Discounts

Savings for larger teams and longer commitments

Custom Resources

Tailored allocations for users, credits, storage, and compute
Contact sales for Enterprise →

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Tax & Compliance

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Tax Collection

Taxes are automatically calculated based on:
  • Your billing address
  • Applicable regional tax laws (VAT, GST, sales tax)
  • Your tax identification number (if provided)
To add tax ID:
  1. Navigate to Account Management → Billing and Plans
  2. Click “Tax Information”
  3. Enter your VAT/tax ID number
  4. Save changes

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Regional Compliance

  • EU Customers: VAT charged based on country
  • US Customers: Sales tax varies by state
  • Other Regions: Local tax laws apply
Invoices automatically include all applicable tax information for your records.

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Plan Comparison Quick Reference

Additional features:
  • Free: Community support
  • Pro: Email support, purchase credits at $8/1K
  • Team: Priority email support, purchase credits at $7/1K, bring your own LLM keys
  • Enterprise: Dedicated support, SLA, white-label, on-premise, custom regions
See full comparison →

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Billing Contact & Support

Need help with billing?

Billing Support

billing@quiva.aiInvoice questions, payment issues

Sales Team

Enterprise inquiries and custom pricing

Documentation

Detailed pricing and features

General Support

Account and technical support

Plans & Pricing

Compare all plans and features

Account Settings

Update company and billing details

User Roles

Who can manage billing

Close Account

Permanently delete account