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Billing & Subscriptions

Manage your QuivaWorks subscription, payment methods, and billing information. All billing is securely processed through Stripe.

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Current Plan & Usage

View your current plan and resource usage:
  1. Navigate to Account Management → Billing and Plans
  2. See your current plan details including:
    • Plan name and pricing
    • Billing cycle (monthly or annual)
    • Next billing date
    • Current usage vs. limits
Your usage is tracked in real-time. Monitor your consumption to avoid hitting plan limits.

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Understanding Your Limits

Flows

Number of workflow executions per monthWhat counts as a flow? →

Storage

Total data stored for agents, flows, and history

Agents

Number of AI agents you can create

Compute Hours

Processing power for workflow executionsAbout compute hours →

Concurrent Executions

How many flows can run simultaneouslyAbout concurrency →

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Changing Plans

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Upgrading Your Plan

Upgrade at any time for immediate access to higher limits:
1

Navigate to Billing

Go to Account Management → Billing and Plans
2

Choose New Plan

Click “Upgrade” or “Change Plan”
3

Select Plan

Choose from Starter, Pro, Team, or EnterpriseCompare plans →
4

Confirm Billing

Review the prorated charge and confirm
What happens when you upgrade:
  • New limits apply immediately
  • You’re charged a prorated amount for the current billing period
  • Your billing cycle remains the same
  • All existing resources and data are preserved

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Downgrading Your Plan

Downgrades take effect at the end of your current billing period:
1

Navigate to Billing

Go to Account Management → Billing and Plans
2

Select Lower Plan

Choose a plan with lower limits
3

Review Changes

Check what happens if you exceed new limits
4

Schedule Downgrade

Confirm - change happens at next billing cycle
What happens when you downgrade:
  • Change takes effect at the end of your current billing period
  • You keep your current plan limits until then
  • No partial refunds for the current period
  • If over new limits, some functionality may be restricted
Before downgrading: Ensure your current usage fits within the new plan limits. If you exceed limits after downgrading, flows may be queued or overage charges may apply.

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Switching Between Monthly and Annual

Save 20% by switching to annual billing: Monthly to Annual:
  • Switch takes effect immediately
  • You’re charged for the full year upfront
  • 20% discount applied automatically
  • Billing cycle changes to annual
Example savings:
  • Starter: $300/year → $240/year (save $60)
  • Pro: $1,500/year → $1,200/year (save $300)
  • Team: $7,500/year → $6,000/year (save $1,500)
Annual to Monthly:
  • Change takes effect at the end of your annual period
  • No refunds for remaining months
  • Monthly billing begins after annual period ends

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Payment Methods

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Adding or Updating Payment Methods

1

Navigate to Billing

Go to Account Management → Billing and Plans
2

Manage Payment Methods

Click “Payment Methods” or “Update Card”
3

Enter Details

Provide card information securely through Stripe
4

Save

Confirm and save your payment method
All payment information is securely processed and stored by Stripe. QuivaWorks never stores your complete card details.

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Accepted Payment Methods

  • Credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • Additional methods may be available based on your region
Enterprise customers can arrange custom payment terms including:
  • Wire transfers
  • Purchase orders
  • Custom invoicing
Contact sales for Enterprise billing →

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Invoices & Billing History

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Viewing Invoices

Access all past invoices:
  1. Navigate to Account Management → Billing and Plans
  2. Click “Billing History”
  3. Click on the invoice you want to download and choose your download method
Each invoice includes:
  • Invoice date and number
  • Plan and billing period
  • Itemized charges (base plan, overages, add-ons)
  • Total amount charged

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Downloading Invoices

1

Access Billing History

Go to the Billing and Plans section, click on the “Billing” menu item and you will be redirected to a stripe page to manage your subscrption.
2

Select Invoice

Click on the invoice you need
3

Download PDF

Click “Download invoice” or “Download receipt” to save to your device
Need invoices sent to multiple email addresses? Contact support to add additional billing contacts.

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Understanding Your Bill

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Billing Cycles

Pricing:
  • Starter: $25/month
  • Pro: $125/month
  • Team: $625/month
Details:
  • Charged on the same day each month
  • Based on your signup or upgrade date
  • Usage resets on billing date
  • Example: Signed up Jan 15 → billed on 15th of each month

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Prorated Charges

When you upgrade mid-cycle, you’re charged a prorated amount: How it works:
  1. Credit for unused time on old plan
  2. Charge for remaining time on new plan
  3. Net difference is charged immediately
Example:
  • Current plan: Starter ($20/month annual billing)
  • Upgrade on day 15 of 30-day cycle
  • New plan: Pro ($100/month annual billing)
  • Prorated charge ≈ $40 (half the difference for remaining days)

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What You’re Charged For

Your bill includes:
Monthly or annual subscription fee for your chosen plan:Monthly:
  • Starter: $25/month
  • Pro: $125/month
  • Team: $625/month
Annual (20% off):
  • Starter: $20/month ($240/year)
  • Pro: $100/month ($1,200/year)
  • Team: $500/month ($6,000/year)
Free plan is always $0.
On Paid Plans only (Starter, Pro, Team):If you exceed your plan’s included resources:
  • Storage: $1 per GB per month
  • Compute Hours: $3 per compute hour
On Free Plan:
  • No overage charges available
  • Must upgrade to continue when limits are reached
We notify you as you approach limits so you can upgrade before incurring overages.What happens at limits →
Any paid agents, flows, or integrations from the marketplaceCharges vary by item and are added to your monthly billAll paid plans include premium marketplace access.
Custom features available on Enterprise plans:
  • Additional data processing regions
  • White-label branding
  • Custom SLAs
  • Dedicated support
  • On-premise deployment
Pricing varies based on requirements.

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Understanding Plan Limits

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What Happens When You Exceed Limits

Different limits have different behaviors:
On Free Plan:
  • You must upgrade to continue running flows
  • Flows are not queued or saved
On Paid Plans:
  • Additional flows are added to an error queue
  • Queued flows can be replayed next month when limits reset
  • Or upgrade immediately to process queued flows
No additional charges for exceeding flow limits.
Monitor your usage in the billing dashboard to avoid unexpected charges or service interruptions.

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Managing Subscriptions

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Cancelling Your Subscription

Cancelling converts your account to the Free plan at the end of your billing period. Your data is retained but access may be limited based on Free plan limits.
To cancel your subscription:
1

Navigate to Billing

Go to Account Management → Billing and Plans
2

Cancel Subscription

Click “Cancel Subscription” or “Downgrade to Free”
3

Confirm

Review what happens and confirm cancellation
What happens:
  • Subscription continues until end of current billing period
  • No further charges after current period
  • Account converts to Free plan with these limits:
    • 3 agents (Discovery Agent included)
    • 200 flows/month
    • 1GB storage
    • 1 compute hour/month
    • 5 concurrent executions
  • Resources exceeding Free limits may be restricted
  • Data is retained (not deleted)
Want to fully delete your account instead? See our Closing Account guide →

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Reactivating a Cancelled Subscription

Reactivate at any time:
  1. Navigate to Account Management → Billing and Plans
  2. Click “Upgrade” or “Reactivate”
  3. Select your plan (Starter, Pro, or Team)
  4. Choose monthly or annual billing
  5. Enter payment information
  6. Subscription reactivates immediately

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Billing Troubleshooting

Common causes:
  • Insufficient funds
  • Expired card
  • Card issuer declined
  • Incorrect billing address
Solutions:
  • Update payment method
  • Contact your card issuer
  • Verify billing address matches card
  • Try a different payment method
Check these items:
  • Did you upgrade mid-cycle? (prorated charges)
  • Annual renewal? (charged once per year)
  • Overage charges for storage or compute hours?
  • Premium marketplace items purchased?
  • Team member made changes?
Review your invoice:
  • All charges are itemized
  • Check billing history for details
If still unclear: Contact support with invoice number for clarification
How overages work:
  • Only on paid plans (Starter, Pro, Team)
  • Charged only for what you use beyond your plan
  • Storage: $1/GB/month
  • Compute: $3/hour
Avoiding overages:
  • Monitor usage in billing dashboard
  • Set up usage alerts
  • Upgrade to a plan with higher limits for better value
On Free plan:
  • No overage charges
  • Must upgrade when limits reached
Required role:
  • Root, Admin, or Billing role needed
  • Developers and Monitors can’t access billing
Solution: Ask an Admin to grant you Billing role or make changes for youAbout roles →
The billing email is tied to your account’s root email.To change it:
  1. Root user updates email in account settings
  2. Or contact support to add additional billing contacts
Change root email →
For updated company info:
  • Update details in Account Management → Account
  • Changes apply to future invoices only
For past invoice corrections:
  • Contact support with specific requirements
  • May be possible depending on request

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Enterprise Billing

Enterprise plans start at $2,000 and offer custom billing options:

Custom Terms

Flexible payment terms and schedules

Purchase Orders

PO-based purchasing available

Wire Transfers

Direct bank transfers accepted

Annual Contracts

Commit to annual with custom pricing

Custom Resources

Tailored allocations for agents, flows, storage, and compute

Regional Deployment

Choose data processing regions (EU, US, Australia)
Contact sales for Enterprise →

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Tax & Compliance

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Tax Collection

Taxes are automatically calculated based on:
  • Your billing address
  • Applicable regional tax laws (VAT, GST, sales tax)
  • Your tax identification number (if provided)
To add tax ID:
  1. Navigate to Account Management → Billing and Plans
  2. Click “Tax Information”
  3. Enter your VAT/tax ID number
  4. Save changes

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Regional Compliance

  • EU Customers: VAT charged based on country
  • US Customers: Sales tax varies by state
  • Other Regions: Local tax laws apply
Invoices automatically include all applicable tax information for your records.

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Plan Comparison Quick Reference

PlanMonthlyAnnualAgentsFlows/MonthStorageCompute/Month
Free$0$032001GB1 hour
Starter$25$20 ($240/year)102,5005GB10 hours
Pro$125$100 ($1,200/year)5010,00025GB50 hours
Team$625$500 ($6,000/year)Unlimited40,000125GB250 hours
EnterpriseCustom (from $2,000)CustomCustomCustomCustomCustom
All plans include:
  • Unlimited users
  • Premium marketplace access (paid plans)
  • $10 Gemini credits (paid plans)
See full comparison →

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Billing Contact & Support

Need help with billing?

Billing Support

[email protected]Invoice questions, payment issues

Sales Team

Enterprise inquiries and custom pricing

Documentation

Detailed pricing and features

General Support

Account and technical support

Plans & Pricing

Compare all plans and features

Account Settings

Update company and billing details

User Roles

Who can manage billing

Close Account

Permanently delete account