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What a Space is

A Space is a self-contained area of work in QuivaWorks. It holds files and folders, tasks, records, chat sessions and meetings — all under one identifier, with its own statuses, priorities and tags. You might run one Space for supplier contracts, one for client onboarding, and one for the internal requests your operations team handles. Each keeps its own task board and its own configuration; nothing leaks between them.
There is no container object between your account and a Space. Your account holds your people and your billing; a Space holds work. Anything you may have read about a separate “workspace” object with its own users and data does not exist in QuivaWorks.

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Spaces do not have their own members

Permissions in QuivaWorks are account-wide, not per-Space. A person has one role for the whole account — root, admin, developer, monitoring, billing, collaborator or client — and that role applies in every Space they can reach. That has two practical consequences:
  • There is no member list, no invite button and no per-Space Admin/Editor/Viewer setting on a Space. People are invited at the account level.
  • Creating a Space, and opening a Space’s settings, is limited to the root and admin roles. Everyone else sees the Space but not the New Space button or the settings cog.

Roles and permissions

How account roles are assigned and what each one can do.

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The panel model

A Space is one page, not a set of sub-pages. Everything inside it — the folder you are looking at and the panel you are looking at it through — lives in the URL. The panel row sits under the space header:
A Space open on the Overview panel, showing Files & Folders, Tasks and Chats cards

The Escalations space on the Overview panel. Escalations has no Records panel.

Switching panels changes the panel query parameter rather than navigating somewhere else, so a panel is directly linkable:
The second form is the important one. Panels follow you into a folder. When you open a folder inside a Space, the same six panels stay on screen and now describe that folder — its files, its tasks, its records, its chats. The Space root is simply the outermost folder.
Board is a view, not a panel. The Tasks panel offers three views — List, Board and Schedule — chosen with the switcher at the top right of the panel. There is no separate board panel, and ?panel=board matches nothing.

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Creating a Space

From the Spaces list, choose New Space. The create dialog walks through five steps.
1

Basic Information

A name (required) and an optional description. The description is rich text.
2

Prefix

The Space’s identifier — 2 to 12 characters, uppercase letters, numbers and underscores only. Suggestions are offered from the name you typed.
3

Priorities

The priority levels tasks in this Space may use. Pre-filled with the five defaults; exactly one is marked as the default.
4

Tags

Optional task tags. A new Space starts with none.
5

Image

An optional image for the Space, shown on its card in the Spaces list and in its header.
The prefix cannot be changed after the Space is created. It becomes the visible reference on every task in the Space — a Space with the prefix LEADS produces LEADS-1, LEADS-2 and so on. Choose it carefully.
A new Space also arrives with a default status list. You can edit it immediately, and at any time afterwards.

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What a new Space starts with

Six statuses, in this order. The first, Backlog, is preselected as the Space’s default status for new tasks.A status marked complete is treated as closed: it no longer triggers further actions such as recurring events or overdue checks.
Five priorities: Lowest, Low, Medium, High, Highest. Medium is the default.
None. Tags are added in the Space’s settings, or during creation.

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Configuring a Space

The cog in the Space header opens Edit Space. It has five menus.
The Space image, its name, its owner (shown, not editable) and its description. Name and description are edited in place, one at a time.
Default view — the panel that opens first when someone enters this Space. Choose from Overview, Files, Tasks, Records or Chats.
Five tabs:
  • Statuses — add, rename, recolour and reorder the Space’s statuses. Each status carries four settings: Order (its position, and its column position in Board view — drag to reorder), Default (the status preselected on a new task), Board (whether the column appears in Board view at all) and Complete (whether the status counts as closed). Below the list, three dropdowns give the Space’s statuses their roles — To do, In progress and Done. These are what task actions move a task through, so automation names a meaning rather than an id you might later rename. Each may be left Not set.
  • Priorities — the priority levels available to tasks here, each with an icon and colour. One is the default.
  • Tags — the tags available to tasks here, each with a colour.
  • Board — which fields appear on a task card in Board view. A live sample card renders your Space’s real statuses, priorities and tags as you edit.
  • Assistants — the assistants offered from the Tasks panel, and which one the Assistant button opens.
Base record — the record kind this Space’s tasks are tracked against, and what this Space calls one. Assistants — the assistants offered from the Records panel. A Form views tab also appears when an attached record set exposes more than one form.
Assistants — the assistants offered from the Files panel.
Statuses, priorities and tags belong to one Space. Changing them in one Space does not touch any other. Each Space’s Tasks, Records and Files panels also get their own, independent assistant selection.

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Deleting a Space

Delete is available from the Edit Space dialog on any Space you created — the two built-in system Spaces have no delete. It asks you to type the Space’s name to confirm, because it removes every task and every file in the Space along with it. There is no undo. If the Space’s files cannot all be listed at the moment you try, the delete refuses and changes nothing rather than half-deleting the Space — retry it later.

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The Spaces list

/spaces lists every Space you can reach, grouped into cards.
The Spaces list showing Industry Hubs, Operations and Your Spaces groups

The Spaces list: system groups first, then Your Spaces.

  • Operations and Industry Hubs hold the built-in system Spaces. A group is only drawn when the account actually has Spaces in it, so what you see here depends on how your account is set up.
  • Your Spaces holds every Space created in your account, sorted by name.
  • The search box on Your Spaces filters that group only — system Spaces stay put.
Opening a Space takes you to its root folder on whichever panel its Default view names.

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Built-in system Spaces

Two Spaces exist in every account. They are not created by anyone and they cannot be created or deleted — they are always there, ready to receive work.

Escalations

ESCALATE — a dedicated space for managing escalation tasks routed from automated flow executions or assistant conversations. When Abbie or a flow hands work back to a person, the task lands here.

Leads

LEADS — the inbox for inbound enquiries routed in from external sources, each with an owner, a stage and a follow-up clock. Opens on Overview by default.

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Their statuses

Both Spaces ship with a fixed status list that cannot be edited.
Open is the default status for a new escalation. The Escalations space has no Records panel — the panel row there is Overview, Files & Folders, Tasks, Chats and Meetings.
New is the default status for a new lead. Leads anchors its tasks on a contact record, and calls one a Contact, grouped under an Organisation.
The Leads space showing a task board with New, Acknowledged, In Progress, Converted and Declined columns

The Leads space on the Tasks panel, Board view — the columns are its fixed statuses.

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What you can change on a system Space

A system Space accepts a small, fixed set of edits: The Edit Space dialog reflects this: on a system Space the Tasks and Files menus are not shown at all, and Records offers only Base record (plus Form views where they apply). Escalations has no Records menu either, matching its missing Records panel.
Statuses on the system Spaces are deliberately immutable. Automation addresses a Leads stage by what it means — intake, acknowledged, working, won, lost, expired — so the stage set has to stay stable across every account.

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Where to go next

Tasks

The Tasks panel: List, Board and Schedule views, filters, and how a task is put together.

Records

Attaching record sets to a Space and working with the records inside them.

File management

Folders, uploads, and everything the Files & Folders panel does.

Scheduling

The Schedule view, recurring work, and scheduled events on a task.

Escalations

How work reaches the Escalations space and what to do with it once it arrives.