> ## Documentation Index
> Fetch the complete documentation index at: https://docs.quiva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Closing Your Account

> How to permanently close your QuivaWorks account and what happens to your data

# Closing Your Account

If you need to permanently close your QuivaWorks account, this guide explains the process and what to expect.

<Warning>
  **This action is permanent and cannot be undone.** All your data will be permanently deleted. Consider alternatives before proceeding.
</Warning>

## Before You Close Your Account

### Alternatives to Consider

<CardGroup cols={2}>
  <Card title="Downgrade to Free" icon="arrow-down">
    Keep your account and data without monthly costs

    [Change plan →](/essentials/account/billing-subscriptions#changing-plans)
  </Card>

  <Card title="Suspend Activity" icon="pause">
    Stop using the account temporarily without deleting data
  </Card>

  <Card title="Export Your Data" icon="download">
    Download important data using buckets before closing
  </Card>

  <Card title="Transfer Ownership" icon="people-arrows">
    Transfer account to another team member instead of closing
  </Card>
</CardGroup>

### What Gets Deleted

When you close your account, these items are permanently deleted within 30 days:

<AccordionGroup>
  <Accordion title="All Resources" icon="trash">
    * All agents and their configurations
    * All flows and workflow definitions
    * All MCP servers and integrations
    * All stored data in buckets
    * All conversation history
    * All logs and monitoring data
  </Accordion>

  <Accordion title="Account Data" icon="user-xmark">
    * All user accounts and their settings
    * All API keys (immediately revoked)
    * All team permissions and roles
    * Account configuration and settings
    * Recovery codes and MFA settings
  </Accordion>

  <Accordion title="Billing Information" icon="credit-card">
    * Subscription will be cancelled immediately
    * No further charges will be made
    * Payment methods will be removed
    * Billing history retained for 7 years (legal requirement)
  </Accordion>
</AccordionGroup>

<Info>
  **GDPR Compliance:** Deleting your account fulfills your right to erasure under GDPR. All personal data is permanently removed except billing records required for legal/tax purposes.
</Info>

## Closing Your Account

Only the **Root user** can close an account.

<Steps>
  <Step title="Prepare for Closure">
    * Export any important data you want to keep
    * Cancel any external integrations or webhooks
    * Notify team members of the closure
    * Document any information you'll need later
  </Step>

  <Step title="Navigate to Account Settings">
    Go to **Account Management → Account**
  </Step>

  <Step title="Click Close Account">
    Find the "Close Account" button in the top right corner
  </Step>

  <Step title="Confirm Deletion">
    Review the warning message and click "I Am Sure" to confirm
  </Step>

  <Step title="Verification">
    You may be asked to verify your identity or re-enter your password
  </Step>
</Steps>

<Warning>
  **Immediate Effects:**

  * All users are immediately logged out
  * All API keys stop working instantly
  * All running flows are terminated
  * Billing is cancelled (no refunds for current period)
  * Your account name becomes available for others to use
</Warning>

## What Happens After Closure

### Immediate (Within Minutes)

* Account access is revoked for all users
* All API keys are invalidated
* Active sessions are terminated
* Subscription is cancelled
* Resources stop processing requests

### Within 30 Days

* All data is permanently deleted from production systems
* Backups are removed from all storage locations
* Data is unrecoverable after this period

### Retained Indefinitely

* Billing records (invoices, payment history) - Required for legal/tax compliance for 7 years
* No other personal or account data is retained

## Special Considerations

### Active Subscriptions

<AccordionGroup>
  <Accordion title="Paid Plans" icon="credit-card">
    * Subscription ends immediately
    * No refunds for unused time in current billing period
    * No further charges after closure
    * Final invoice generated for current period
  </Accordion>

  <Accordion title="Annual Plans" icon="calendar">
    * Annual subscription cancelled immediately
    * No refunds for remaining months
    * Consider downgrading to Free plan instead if you might return
  </Accordion>

  <Accordion title="Free Plan" icon="gift">
    * No billing implications
    * Data deleted on same timeline
    * Account name becomes available immediately
  </Accordion>
</AccordionGroup>

### External Integrations

Before closing your account:

* **Webhooks:** Update or disable webhook endpoints in external systems
* **API Integrations:** Remove API keys from applications
* **Marketplace Items:** Unpublish any items you've published
* **Third-Party Tools:** Disconnect any connected services

## Reopening a Closed Account

<Warning>
  **Accounts cannot be reopened.** Once closed, all data is permanently deleted and cannot be recovered.
</Warning>

If you need to use QuivaWorks again:

1. Create a new account from scratch
2. Your old account name may be available if no one else has claimed it
3. All resources, data, and configurations must be recreated
4. No data from the previous account can be restored

## Alternatives to Closing

### Temporarily Stop Using QuivaWorks

If you're not sure about permanently closing:

<Steps>
  <Step title="Downgrade to Free Plan">
    [Change to Free plan →](/essentials/account/billing-subscriptions#changing-plans) to avoid charges while keeping your data
  </Step>

  <Step title="Export Important Data">
    Download any data you might need using buckets
  </Step>

  <Step title="Suspend Users">
    [Suspend all users →](/essentials/users/user-management#suspending-users) instead of deleting them
  </Step>

  <Step title="Pause Workflows">
    Disable flows rather than deleting them
  </Step>
</Steps>

### Transfer Ownership

If someone else should manage the account:

<Note>
  Contact support for assistance with ownership transfers. The current Root user must initiate this process.
</Note>

## Account Closure Checklist

Use this checklist before closing your account:

### Data & Resources

* [ ] Export all important data from buckets
* [ ] Download agent configurations you might need
* [ ] Save flow definitions for future reference
* [ ] Document any custom MCP server configurations
* [ ] Backup any important conversation history

### Integrations & External Systems

* [ ] Remove webhooks from external applications
* [ ] Delete API keys from applications
* [ ] Disconnect third-party integrations
* [ ] Update DNS records if using custom domains
* [ ] Cancel any marketplace subscriptions

### Team & Communication

* [ ] Notify all team members of closure date
* [ ] Remove user access from external systems
* [ ] Document handoff for any ongoing projects
* [ ] Archive important conversations or decisions

### Billing & Financial

* [ ] Review final billing period
* [ ] Cancel any add-ons or extras
* [ ] Update financial records
* [ ] Save final invoice for records

### Security

* [ ] Revoke all API keys
* [ ] Disable MFA devices
* [ ] Clear browser data if on shared computers
* [ ] Update password manager entries

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="Can I get a refund for my current billing period?">
    No, account closures do not include refunds for the current billing period. Consider timing your closure to align with your billing cycle, or downgrade to Free plan instead.
  </Accordion>

  <Accordion title="How long until my data is completely deleted?">
    All data is permanently deleted within 30 days of account closure. This includes all backups and replicated data across the mesh.
  </Accordion>

  <Accordion title="Can I reuse my account name immediately?">
    Yes, your account name becomes available for others (or yourself) to use immediately after closure.
  </Accordion>

  <Accordion title="What happens to users in my account?">
    All users are immediately logged out and lose access. If they have accounts in other QuivaWorks accounts, those are unaffected.
  </Accordion>

  <Accordion title="Will closing my account affect my other accounts?">
    No, if you have multiple QuivaWorks accounts, closing one does not affect the others. Each account is independent.
  </Accordion>

  <Accordion title="Can I recover my data after closure?">
    No, data cannot be recovered once the account is closed. The deletion is permanent and irreversible.
  </Accordion>
</AccordionGroup>

## Need Help?

<CardGroup cols={2}>
  <Card title="Billing Support" icon="credit-card" href="/essentials/account/billing-subscriptions">
    Questions about charges or refunds
  </Card>

  <Card title="Account Settings" icon="gear" href="/essentials/account/account-settings">
    Update details instead of closing
  </Card>

  <Card title="Contact Support" icon="life-ring" href="https://quiva.ai/help-center/">
    Discuss alternatives before closing
  </Card>

  <Card title="Downgrade Plan" icon="arrow-down" href="/get-started/plans-and-pricing">
    Keep your account with Free plan
  </Card>
</CardGroup>