> ## Documentation Index
> Fetch the complete documentation index at: https://docs.quiva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Outreach settings

> The Outreach tab reference: the toggle, categories, cadence and snoozes that control Abbie's proactive messages.

The **Outreach** tab controls whether and how Abbie reaches out to you first. See [Proactive Abbie](/abbie/proactive/check-ins-and-follow-ups) for what each kind of message actually is; this page is the settings reference.

## Whether Abbie reaches out

A single toggle, **Abbie checks in with you**, turns every proactive message off at once. Turn it off and she'll never message you first; she still answers normally whenever you talk to her.

## What she can reach out about

With outreach on, three categories can be switched independently:

* **Check-ins**: a quick "how's it going" after a quiet stretch.
* **Follow-ups**: a nudge when something she's tracking has sat waiting on you past its follow-up date.
* **Suggestions**: an idea worth raising. At most once a week, only while you've recently been active, and never alongside a check-in.

## Cadence

* **How often Abbie checks in**: a preset interval (for example, weekly), or a custom number of hours.
* **Default follow-up window**: how long an item can sit waiting on you before she nudges you about it, again preset or custom.

## Active snoozes

Any current snooze, a check-in snoozed until a date, or an individual backlog item's follow-up snoozed, is listed here with a **Clear** action, so you can always see and undo one without waiting for it to expire.

<Note>
  Outreach settings are account-wide, so changing them is an admin action. A quick version of the same on/off toggle also appears on the [Abbie home page](/abbie/getting-started/abbie-home).
</Note>