> ## Documentation Index
> Fetch the complete documentation index at: https://docs.quiva.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# How Abbie tracks work

> The backlog is how Abbie keeps hold of things that take more than one reply to finish.

Ask Abbie to do something involved, such as draft a document, look into something, or follow up on a thread, and she doesn't need to wrap it up in a single reply. She can keep it as an open backlog item and keep making progress on it, including after you've moved on to something else or closed the conversation.

## What a backlog item is

Each item is a plain description of the work, with a status that reflects where it's at:

| Status             | What it means                                                                                                                                                          |
| ------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **To do**          | Recorded, not yet started.                                                                                                                                             |
| **In progress**    | Abbie is actively working on it.                                                                                                                                       |
| **Waiting on you** | She's parked it because she needs something from you before she can continue: a decision, a missing detail, or she's reached the point where it's genuinely your turn. |
| **Done**           | Finished.                                                                                                                                                              |
| **Cancelled**      | Stopped, by you or by Abbie.                                                                                                                                           |

An item can also be a **reminder** rather than a piece of work: something Abbie will simply message you about at a given time, rather than act on. See [Reminders and schedules](/abbie/backlog/reminders-and-schedules).

## Where you see it

<CardGroup cols={2}>
  <Card title="Personal and team backlog" icon="user-group" href="/abbie/backlog/personal-and-team">
    Every item belongs to either you personally or your whole team.
  </Card>

  <Card title="The Backlog page" icon="list-check" href="/abbie/backlog/backlog-page">
    The full management view of everything on the backlog.
  </Card>

  <Card title="The in-chat panel" icon="comment-dots" href="/abbie/backlog/in-chat-panel">
    A lighter view of the backlog, without leaving the conversation.
  </Card>

  <Card title="Cancelling and deferring" icon="ban" href="/abbie/backlog/cancelling-and-deferring">
    Stopping an item, or pushing a follow-up further out.
  </Card>
</CardGroup>

<Note>
  If an item is waiting on you and nobody answers for a while, Abbie can follow up on it herself. See [Check-ins and follow-ups](/abbie/proactive/check-ins-and-follow-ups).
</Note>